6nnn Privacy Policy — Your Data, Handled with Care

1. Overview

6nnn operates the gaming platform available at 6nnn.fun and through the 6nnn mobile app. When you use our platform — to register, deposit, play games, place sports bets or contact support — we collect certain information about you. This policy explains all of that in detail.

We are the data controller for all personal information collected through the platform. That means we decide what is collected, why it is collected and how it is used. We take that responsibility seriously.

If you have any questions about how your personal data is handled that are not answered in this policy, please contact us using the details in Section 13.

2. What We Collect

The information we collect depends on how you interact with 6nnn. Here is a breakdown of the main categories:

Information You Provide Directly

• Registration details: Your name, date of birth, email address, phone number and the username and password you choose when creating your account.
• Verification documents: When we carry out identity or age verification, you may be asked to upload a copy of your CNIC or other government-issued identification.
• Payment information: When you deposit or withdraw in PKR, we collect details relating to your payment method — such as your JazzCash number, Easypaisa account, bank account details or card information. See Section 4 for more on payment data.
• Support communications: If you contact us through live chat, email or any other support channel, we keep a record of that conversation including any information you share during it.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns within the platform.
• Location data: General location inferred from your IP address. We do not collect precise GPS location.
• Cookies and similar tracking: See Section 5 for full details on cookies.

Information from Third Parties

In some cases, we may receive information about you from third parties — for example, from payment providers like JazzCash or Easypaisa confirming a transaction, or from identity verification services used to confirm the details you have provided during registration.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Account management: To create and maintain your account, verify your identity and age, process your deposits and withdrawals in PKR, and communicate important account updates to you.
• Platform operation: To deliver the games, live casino tables, cricket betting markets and other features of the 6nnn platform to you in a functional and personalised way.
• Bonus and VIP administration: To track your wagering activity for VIP point accumulation, apply eligible bonuses and verify that promotion terms are being met.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and improve the quality of our support service.
• Security and fraud prevention: To detect and prevent fraudulent activity, multiple account creation, bonus abuse and other violations of our Terms and Conditions.
• Responsible gaming: To monitor for signs of problematic gambling patterns and to enforce limits, cool-off periods or self-exclusions that you have set or that we apply under our responsible gaming policy.
• Platform improvement: To analyse how players use the platform and use those insights to fix problems, improve features and develop new content.
• Marketing communications: Where you have opted in to receive them, to send you information about new games, promotions, PSL cricket offers and other platform updates. You can opt out at any time from your account settings.

4. Payment Data

All deposits and withdrawals on 6nnn are processed in PKR. When you use JazzCash, Easypaisa, Raast, bank transfer, a debit or credit card, or another supported mobile wallet, your payment details are handled with the following protections in place:

• Payment transactions are processed through established payment service providers. The full payment credentials — such as your card number or mobile wallet PIN — are handled by those providers, not stored in their complete form by 6nnn.
• We retain transaction records for each deposit and withdrawal in PKR, including the amount, date, payment method type and transaction reference. These records are kept for account management and dispute resolution purposes.
• Withdrawals are processed to the same payment method used for a deposit where technically possible. We do not process withdrawals to third-party accounts or payment methods not registered in your own name.
• Payment data shared with processors — such as JazzCash or your card-issuing bank — is subject to those providers' own privacy policies as well as this one.

If you believe there has been an error in a transaction on your account, please contact support immediately. We keep transaction records that allow us to investigate and resolve payment disputes.

5. Cookies and Tracking Technologies

6nnn uses cookies and similar technologies on its website and in the mobile app to make the platform work correctly, to remember your preferences and to understand how players use the service.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state and security. You cannot opt out of these without losing access to the platform.
• Functional cookies: Remember your preferences such as language settings, game history display and notification preferences.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last and where players encounter difficulties. This data is aggregated and not used to identify individual players by name.
• Marketing cookies: Used where you have consented to receive relevant promotional content. These help us show you offers related to games you have played or sports events like PSL cricket that you have engaged with.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of 6nnn, though some preferences may not be saved between sessions.

7. Data Security

6nnn applies technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encrypted data transmission using HTTPS/TLS across the website and app.
• Encrypted storage of sensitive account data including passwords, which are stored as hashed values — meaning not even our internal team can read your password in plain text.
• Access controls that limit which team members can view personal data, based on their role and the minimum access needed to do their job.
• Regular security assessments and monitoring of the platform infrastructure for vulnerabilities.
• Two-factor authentication options available for your account login, which we strongly encourage you to enable.

While we take security seriously and apply robust measures, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your 6nnn account, please contact support immediately so we can investigate and take protective action.

8. How Long We Keep Your Data

We do not keep your personal data for longer than is necessary for the purpose it was collected. The main retention periods we apply are as follows:

• Account data: Kept for the duration of your active account plus a period after account closure to allow for dispute resolution, compliance requirements and the investigation of any late-emerging issues.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to meet standard financial record-keeping expectations.
• Identity verification documents: Retained for as long as your account is active and for a reasonable period following closure. Copies of documents are deleted or anonymised once the retention period expires.
• Support communications: Chat logs and email records are typically retained for two years following the resolution of the relevant matter, unless a longer period is required for ongoing investigations.
• Marketing data: If you withdraw consent for marketing communications, your data will be removed from active marketing lists promptly. Basic suppression records may be kept to ensure you are not contacted again.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights Over Your Data

As a player on 6nnn, you have a number of rights in relation to your personal data. You can exercise these rights by contacting our support team. We will respond to your request within a reasonable timeframe:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any of the information we hold about you is inaccurate, you can ask us to correct it. For security reasons, some changes — such as name changes — may require identity verification before we update them.
• Deletion: You can request that we delete your personal data. We will comply where there is no legal obligation or legitimate operational reason to retain it. Note that some data — such as transaction records — may need to be retained for the periods described in Section 8.
• Restriction: You can ask us to restrict the processing of your data in certain circumstances — for example, while a dispute or correction request is being reviewed.
• Objection to marketing: You can withdraw consent for marketing communications at any time. The fastest way to do this is through the notification settings in your account, or by contacting support.
• Portability: Where technically feasible, you can request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, contact the 6nnn support team with your request and sufficient information to confirm your identity. We take data rights requests seriously and will not penalise you for making them.

10. Minors

6nnn is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a minor has registered an account in violation of our Terms and Conditions, we will close that account immediately upon discovery and delete the associated personal data, with the exception of any records required to document the incident and prevent re-registration.

If you believe that a minor has created an account on 6nnn, please contact us immediately so we can investigate and take appropriate action.

11. App Privacy

The 6nnn mobile app, available for Android and accessible via the download page, collects the same categories of personal data as the website — but there are a few app-specific considerations worth noting:

• Device permissions: The app may request access to device features such as notifications and biometric authentication. These permissions are optional and can be managed through your device's app settings at any time. Declining a permission does not prevent you from using the app's core features.
• Push notifications: If you enable push notifications, 6nnn may send you alerts about promotions, PSL cricket match updates, bonus offers and account activity. You can disable these through your device notification settings or from within the app.
• Biometric login: If your device supports fingerprint or face recognition login and you choose to enable it for 6nnn, the biometric data itself is handled entirely by your device's operating system. 6nnn does not store or transmit your biometric data.
• App analytics: We collect anonymised usage data from the app to understand how players navigate and where improvements are needed. This data is not linked to your name or contact details.

The app can be downloaded from the Download page. Make sure you download only from that page to avoid unofficial versions that may not meet our security standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time as the platform evolves, as data handling practices change, or to reflect updated expectations. When we make material changes, we will notify players via a notice on the platform and, where we hold your email address, by email in advance of the changes taking effect.

The date at the top of this page always reflects when the policy was most recently updated. We encourage you to review this page periodically. Continued use of 6nnn after an updated policy takes effect constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please contact the 6nnn support team directly.

You can reach us at: [email protected]

For responsible gaming queries, self-exclusion or account restriction matters, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics including deposits, withdrawals, bonuses and account management.